Frequently Asked Questions
Everything you need to know about our contemporary jewelry and service.
What materials are used in Rachel Jackson London jewelry?
Our jewelry is primarily crafted from high-quality 22ct gold-plated sterling silver or solid 9ct gold. We use ethically sourced gemstones and ensure all materials meet our high standards for durability and shine.
How long will it take for my order to arrive?
Standard UK delivery typically takes 2-3 working days. International shipping times vary by location but generally arrive within 5-10 working days. You will receive a tracking number via email once your order has dispatched.
Can I return or exchange my items?
Yes, we offer a 28-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
How should I care for my jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the original Rachel Jackson pouch or box provided.
Do you offer a warranty on your products?
We offer a 12-month warranty from the date of purchase that covers any manufacturing defects. This does not cover accidental damage, normal wear and tear, or tarnishing caused by contact with chemicals.
Is your packaging sustainable?
We are committed to reducing our environmental impact. All Rachel Jackson London orders are shipped in 100% recyclable, FSC-certified packaging that is designed to be both beautiful and eco-friendly.